After-Sales Service
Distributor Support
Dedicated Technical Support
- Our professional customer service team is available via email, phone, and online chat tools to quickly address any technical issues distributors may encounter during sales and after-sales processes.
Training and Certification
- We regularly offer online and offline training courses to help distributors familiarize themselves with product features and technical support.
- We provide certification training to ensure that distributor teams possess the necessary professional knowledge and skills.
User Support
Technical Support
- Through our local distributors, we offer reliable service to our users, ensuring peace of mind.
- Our headquarters’ technical support team is also on standby, ready to resolve any product-related issues promptly.
- With our remote monitoring system, users, local distributors, and our team can quickly grasp the system’s operating status, swiftly detect faults, and promptly resolve issues.
Operational Training
- We provide users with detailed product operation training to ensure they can use the products proficiently.
- We offer maintenance training to help users learn product upkeep and maintenance skills.
Software and Hardware Upgrades
- We provide software upgrade services to ensure that users always have access to the latest software versions.
- We offer hardware upgrade services based on user needs to enhance product performance.
Project Support
Customized Solutions
- We provide tailored solutions according to project requirements to ensure smooth project implementation.
- Our professional team offers technical consultation and solution design services to guarantee project quality.
On-Site Support
- We dispatch technical personnel to the project site to provide installation, commissioning, and training services.
- We offer on-site troubleshooting and maintenance services to ensure the project operates smoothly.
Warranty Policy Support
Standard Warranty Service
- We provide standard warranty services, including free repairs and replacements of defective products within the warranty period.
Extended Warranty Service
- We offer extended warranty services, allowing users to choose extended coverage based on their needs and enjoy extended warranty services.
- The extended warranty covers product repairs, replacements, and maintenance, ensuring long-term, worry-free use.
Warranty Policy Transparency
- We provide detailed warranty policies and terms for all products on our website, ensuring that users understand and enjoy their warranty rights.
- We offer an online warranty query tool, allowing users to check the warranty status and historical maintenance records of their products at any time.
Customer Feedback and Improvement
- We regularly collect customer feedback to continuously improve product quality and service levels.
- We have established a complaint handling mechanism to quickly respond to and resolve any issues customers may encounter during the warranty process.
WHAT ARE YOU WAITING FOR
One-stop Solution Provider
Whether you are working on government, NGO projects, or are an end-user, our extensive product line and professional pre-sales and after-sales service team will provide a customized solar pumping system solution tailored to your needs.
Stringent Quality Management
As China's first listed company in the pump industry, LEO owns nationally accredited laboratories and upholds a quality management system that exceeds industry standards.
Smart Management
With LEO's self-developed GPRS remote control and monitoring system, users can easily monitor and control their solar pumping systems via computer or mobile APP.
Distributor Support
We provide a comprehensive distributor growth support system, including brand promotion, pre-sales and after-sales support, marketing, and localized services, ensuring distributors have the resources they need to succeed in local markets.
YOUR REQUEST TO LEO SOLAR
The LEO team will be happy to provide you with comprehensive solution on all aspects of pumps and systems.
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